Get to know Sheren, The Pill Club's Head of People! Sheren was a USA Figure Skating judge during the 2014 and 2019 U.S. National Championships. She's also the proud parent to a Cavapoo named Dottie. Patient Care's Jorge Vargas spoke to Sheren about her journey to The Pill Club, the joy of doing work that really matters, and her career advice for finding a job that aligns with your passions.
What are three facts about you that might surprise people?
I'm Canadian, I've been written up in a medical journal, and I'm an introvert (there's a perception that because HR is all about people, we're always outgoing and extroverted, but that's not me!).
Tell us about your journey and how it aligned with The Pill Club.
I started working in healthcare about 8 years ago after recovering from a very serious illness. My experience as a patient gave me first-hand knowledge of our broken healthcare system—that ignited my passion to make healthcare work better, particularly for patients.
I joined One Medical when the company was roughly the size of The Pill Club today and stayed with them through a period of rapid growth. It was exciting to be at the company as it grew and evolved, and the experience was made even better because their mission was so closely aligned with something that I care deeply about. When I was presented with the opportunity to join The Pill Club, the mission to provide more access to women for the healthcare they need was the biggest draw. Joining a company at this stage and size was also appealing because while there are some things in place, there also are still lots of opportunities to create and improve what we do and how we do things.
What do you feel is your greatest strength?
Curiosity and a passion for learning. I really like to ask questions so that I can understand the background and context of a situation and look at scenarios through different perspectives. Working in the People function, our work is rarely black-and-white, so being curious helps to make sure that we are thinking about things as extensively as we can. The benefit of being curious is that I learn things that I might not otherwise have, which informs my decision making.
What motivates or inspires you professionally?
I am motivated by helping individuals and teams learn and achieve their full potential. There's great joy for me when something "clicks" for a person, or when a group of people starts to really work together as a team. The other thing that really inspires me professionally is doing work that really matters. As I mentioned in one of the earlier questions, there was a time when I didn't think I'd ever work again. Since I'm lucky enough to have a second chance, I want to make sure I spend my time and energy on something that makes a difference for others.
What's the best career advice you can give?
Figure out what's most important to you now and start moving in that direction. These days, careers aren't linear—they're more like a spider web where your career may move up, down, and to the side. Knowing what your priority is at this moment will inform your next step. Whatever that step is, you'll learn something about yourself and how you want to shape your career. As an example, after spending 15+ years in HR, I decided I really wanted to work in healthcare, but had no experience. I got an internship at a local hospital in patient experience that turned into a part-time job. In this role I learned about patient satisfaction surveying (which I found fascinating) and that I didn't want to work in a large hospital system. That experience opened the door for me at another healthcare company, though, and the rest is history.
Someone gives you a baby elephant. You can't sell it or give it away. What do you do with the baby elephant?
I would buy a big plot of land and raise the baby elephant until I figured out where it came from, at which point, I would return it to its pack.