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3 Questions with Michael Easley, Social Media Care Coordinator

3 Questions with Michael Easley, Social Media Care Coordinator

Meet Michael! He’s been with The Pill Club since 2018 and was one of the first people to join our Texas team. Michael is the proud owner of a 13 year old pug, Daisy, that he adopted two years ago (pet adoptions for the win!). Outside of work, Michael enjoys making music and plays a variety of instruments, including guitar, bass, and drums—keep an eye out for his upcoming project. We spoke to Michael about a day in the life on the job and his advice for new dog owners. Read on to learn more about him!

Tell us about your path to The Pill Club

I worked in various jobs both in corporate settings and in retail before landing a job working on the patient care team at The Pill Club. At that time, I had already been using telemedicine for my personal health (I’m the type of person who will always opt in to do things online, especially if I can get something delivered directly!). I was intrigued by the business model given my personal experience with telemedicine and the company mission. Where I live, there have been major rollbacks to women’s health, so I was interested in the idea of working at a company that’s empowering women and creating more ways for them to access essential healthcare.

What’s your typical day like?

I’m a social media care coordinator, which means that my team works cross functionally with patient care, marketing, and the legal teams. Even with our 24/7 patient care, social media is usually the first place that our members reach out with questions so I provide direct assistance. We also get inquiries from potential members who want to learn more about the service before signing up. We always document feedback from members—like new features or products they’d like to see—and if we notice a trend that can make an even better user experience, we share it with engineering or product teams to help inform future projects.

I really love working with all of our members. It’s so rewarding to get such positive reviews and to hear directly how we’ve helped them with their healthcare journey.

Do you have any advice for first-time dog owners?

Research before you adopt! Keep in mind the size of your living environment and the health requirements for your breed. Also, patience is the biggest thing to keep in mind. Accidents will happen—dog ownership is a constant learning experience. And lastly, get to know your dog's personality. Not all dogs like to cuddle or be picked up, while some only tolerate this treatment on special occasions—they're all unique!

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